Engineer Activity Tracking and Feedback System with Spare Part Management

Benchmark

Engineer Activity Tracking and Feedback System with Spare Part Management

Benchmark is an online Engineer activity tracking system designed to process complaints, track engineer travel, manage expenses, and facilitate product and spare part management. In the administrative section, administrators can handle customer complaints, assign tasks to engineers, and generate expense reports. Additionally, the system manages spare part inventory and offers reporting functionalities.

Key problems

Spare Part Inventory Management: The challenge was efficiently maintaining spare part stock, specifically on an engineer-wise basis.
Feedback Collection via SMS: Implementing a feedback system via SMS for comprehensive complaint details posed a challenge.

Solution provide

Spare Part Inventory: Introduced multiple forms for stock management and engineer-wise tracking. Successfully managed inventory with inward and outward functionalities, ensuring accurate tracking.
SMS-Based Feedback: Integrated third-party SMS APIs to collect feedback from customers. Enabled customers to provide detailed feedback via SMS with a feedback form URL.
Reporting Enhancements: Added PDF and Excel converters for generating comprehensive reports on completed complaints, spare parts, and inventory.

Development Process We Follow

Our design process follows a proven approach. We begin with a deep understanding of your needs and create a planning template.

Engineer Activity Tracking and Feedback System with Spare Part Management