Ascendion
Ascendion is a staffing company that specializes in placing temporary, contract, and permanent employees in various industries such as healthcare, IT, and manufacturing. With a workforce of thousands of contract employees working across multiple client sites, Ascendion relies on accurate timesheet tracking for payroll, client billing, and compliance.
Ascendion initially faced challenges with timesheet administration due to the scale and diversity of their workforce, which led to inefficiencies and inaccuracies in payroll and invoicing. This case study explores how Ascendion implemented an automated timesheet administration system, the challenges it resolved, and the outcomes of the solution.
With a high volume of employees working across different locations and shifts, Ascendion encountered several issues in managing timesheets effectively:
The previous timesheet system relied heavily on manual entry, making it prone to errors and delays. Staff would submit paper or emailed timesheets, which admins manually consolidated into the payroll and billing systems.
Errors in time entry, missed timesheets, and inconsistent formats led to incorrect payroll processing and client billing. This impacted the company’s cash flow, client satisfaction, and employee morale.
The staffing industry requires strict adherence to labor laws and regulations. Tracking hours accurately is critical to avoid compliance violations. Without an efficient system, Ascendion risked fines for overtime, missed breaks, and misclassifications.
Managing thousands of timesheets weekly created a significant workload for administrative staff, leading to processing bottlenecks, delayed payroll, and increased operational costs.
To address these challenges, Ascendion implemented an automated, cloud-based Timesheet Administration System (TAS) that integrated with their existing payroll, HR, and client billing systems. The key components of the solution included:
Mobile and Web Access: Employees could submit timesheets via a mobile app or web portal, eliminating the need for paper-based or emailed submissions. This allowed employees to record their hours in real time, reducing errors and missed submissions.
Client-Specific Templates: Timesheets were customized according to each client’s requirements, ensuring accurate tracking based on unique client policies (e.g., breaks, overtime rules, etc.). This feature increased compliance and simplified client billing.
Manager Approval System: Timesheets went through a digital approval workflow, allowing supervisors to review and approve submissions directly from their devices. Automated notifications ensured that managers were alerted to pending approvals, speeding up the review process.
Error Detection and Correction: The system flagged timesheet discrepancies, such as overtime or incomplete hours, allowing managers to correct issues before final approval. This reduced payroll errors and ensured billing accuracy.
Real-Time Data Sync: The TAS integrated seamlessly with Ascendion’s payroll and billing systems, syncing approved timesheets in real time. This eliminated the need for manual data entry, reducing errors and ensuring payroll was processed accurately and on time.
Customizable Billing Rules: Billing rates and payroll calculations could be customized based on factors like location, employee type, and shift differentials, allowing for accurate, client-specific invoicing.
Labor Law Compliance: The system tracked hours worked, break times, and overtime to ensure compliance with labor laws, reducing the risk of penalties. Alerts were generated for non-compliant timesheets, allowing administrators to address issues proactively.
Advanced Reporting and Analytics: Ascendion gained access to real-time reports on hours worked, overtime, labor costs, and client profitability. These insights helped Ascendion improve workforce management and optimize client engagements.
The Timesheet Administration System significantly improved Ascendion’s operational efficiency, compliance, and employee satisfaction. Key benefits included:
Automating timesheet submission and approval processes reduces errors and saves time, allowing staffing companies to focus on growth and client engagement.
Integrating TAS with payroll and billing systems enhances data accuracy and eliminates redundant manual tasks, leading to smoother operations.
Staffing companies must adhere to labor laws, and a TAS with built-in compliance monitoring can significantly reduce the risk of violations.
Customizing timesheet and billing rules based on client preferences improves transparency and strengthens client relationships.
Ascendion’s case demonstrates how a well-implemented Timesheet Administration System can streamline operations and create a foundation for sustainable growth in the staffing industry.
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