Complaint Management System mobile app development, Ahmedabad, Gujarat, India

Complaint Management System

PRASHANT GROUP, established in 1975, is one of India’s prominent and fast growing Textile Machine manufacturing companies. The Group has co-operations with leading European and American textile machine manufacturing companies which bring an edge in updated technology and enhancement in product profile.

PRASAD GROUP, plays a pivotal role in plastics auxiliary equipment industry.Innovative mechanism and the capacity to grow technologically with economical output have made Prasad a well-trusted and well-known brand.

Key problems

Interactive and User - friendly application
Show Number of complaints Assigned , Pending , Completed , Rejected
Filter complaints by various criteria like entering Model Number , Customer Name , Date etc.
Request for Required Spare Parts
Add Expense as per date like Travel fare , Board and Lodging and all kinds of expense
Search Customer History by entering customer name , company name etc.

SOLUTIONS

User-friendly application is created with all the features required by the user
The integrated nature of software brings new visibility along with greater efficiencies
Day to Day work done by employees is tracked in this system
The expense of the employee is managed
Travel status of employee is logged in this system
List of pending, assigned, rejected complaints can be viewed

BENEFITS REALIZED

Friendly Dashboard for the management
Complete Analysis of the Defects to improve ROI
Web Dashboard for Supervisors and Senior Staff
Mobile App for the Onsite Workforce
Pre Repair and Post Repair Data Capturing
Customized parameters for forms and reports
GPS based Location capturing
Improve Productivity for field staff
Saas/Cloud model for the Low CAPAX

Development Process We Follow

Our design process follows a proven approach. We begin with a deep understanding of your needs and create a planning template.

Complaint Management System