Complaint Management System

Customer Support System - Marketing

Complaint Management System


PRASHANT GROUP, established in 1975, is one of India’s prominent and fast growing Textile Machine manufacturing companies. The Group has co-operations with leading European and American textile machine manufacturing companies which bring an edge in updated technology and enhancement in product profile.

PRASAD GROUP, plays a pivotal role in plastics auxiliary equipment industry.Innovative mechanism and the capacity to grow technologically with economical output have made Prasad a well-trusted and well-known brand.


Key problems

  • Interactive and User - friendly application
  • Show Number of complaints Assigned , Pending , Completed , Rejected
  • Filter complaints by various criteria like entering Model Number , Customer Name , Date etc.
  • Request for Required Spare Parts
  • Add Expense as per date like Travel fare , Board and Lodging and all kinds of expense
  • Search Customer History by entering customer name , company name etc.


  • User-friendly application is created with all the features required by the user
  • The integrated nature of software brings new visibility along with greater efficiencies
  • Day to Day work done by employees is tracked in this system
  • The expense of the employee is managed
  • Travel status of employee  is logged in this system
  • List of pending, assigned, rejected complaints can be viewed


  • Friendly Dashboard for the management
  • Complete Analysis of the Defects to improve ROI
  • Web Dashboard for Supervisors and Senior Staff
  • Mobile App for the Onsite Workforce
  • Pre Repair and Post Repair Data Capturing
  • Customized parameters for forms and reports
  • GPS based Location capturing
  • Improve Productivity for field staff
  • Saas/Cloud model for the Low CAPAX

Development Process We Follow

Our design process follows a proven approach. We begin with a deep understanding of your needs and create a planning template.

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