Customer Account Management and License Management for IoT Products company

Litmus

Customer Account Management and License Management for IoT Products company

Litmus is an IoT solutions provider serving industrial businesses with technologies for predictive maintenance, remote monitoring and asset management. As its customer base and connected devices grew, managing customer accounts, device access, subscriptions, licenses and usage became increasingly complex.

To streamline these operations, a centralized Customer Account Management and License Management system was developed. The platform enabled Litmus to manage customer accounts, automate license processes, monitor usage, simplify billing and provide customers with greater control over their IoT services.

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Key problems

Litmus faced several challenges as its IoT ecosystem expanded:

  1. Complex Account Management: Managing customers with multiple devices, locations, subscriptions and access levels was difficult.
  2. License Tracking: Monitoring different license types, renewals and expiration dates manually increased compliance risks.
  3. Device Provisioning: Provisioning and deprovisioning devices and services according to customer subscriptions was inefficient.
  4. Billing & Usage Tracking: Tracking device usage, data consumption and service utilization made accurate billing challenging.
     

Solution Provided

We developed a centralized Customer Account and License Management platform that brought account, device, subscription, licensing, billing and usage management into a single system.

The solution automated provisioning, license renewals, usage tracking, and billing processes while providing customers with a self-service portal to manage their accounts and services.

Key Features

  • Centralized customer account dashboard
  • Role-based access management
  • Automated device provisioning and deprovisioning
  • Metered billing and usage analytics
  • Customer self-service portal
  • Customer support and issue tracking integration

Benefits Realized

  • Simplified customer and account management
  • Improved license compliance and visibility
  • More accurate usage-based billing
  • Reduced administrative workload
  • Faster customer onboarding and provisioning
     

Business Impact

The centralized CAM and LM platform transformed Litmus's approach to managing its growing IoT customer base. Automation reduced manual account and licensing activities while providing real-time visibility into devices, subscriptions, usage and billing.

The self-service capabilities also reduced dependency on support teams, while accurate usage monitoring helped minimize revenue leakage and identify opportunities for plan upgrades and additional services.
 

Business Outcomes

  • Improved billing accuracy and revenue visibility
  • Reduced risk of unauthorized or unlicensed service usage
  • Faster onboarding of new customers and devices
  • Stronger data security and access control
  • Scalable foundation for supporting future IoT growth

Development Process We Follow

Our design process follows a proven approach. We begin with a deep understanding of your needs and create a planning template.

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